Grievance Redressal

Effective date: 22 August 2026

Raising a complaint

Write to grievance@kailora.ai with your registered email, a description of the issue and any reference numbers. Billing issues may also go to billing@kailora.ai.

Timelines

We acknowledge complaints within 48 hours and aim to resolve them within 15 days, keeping you informed of progress in between.

Grievance Officer

As required under the Information Technology Act, 2000 and applicable rules:

Mr. Amit Kumar Jaiswal
Sriggle Private Limited
505A, SSR Corporate Park, 13/6, Mathura Road, Sector-27B, Faridabad, Haryana 121003
Phone: +91 129 4444 777
grievance@kailora.ai

Escalation

If you are not satisfied with the resolution, you may escalate in writing to the same address marked “Escalation”, and we will have it reviewed independently of the original handler.