Cancellation & Refund Policy

Effective date: 22 August 2026

Cancelling a subscription

Cancel any time from Settings → Subscription & Billing or by writing to billing@kailora.ai. Cancellation stops future renewals; your plan stays active until the end of the period already paid for, and your data remains exportable throughout.

Refunds

• New subscriptions — full refund if you cancel within 7 days of first purchase and have not consumed metered services in that time.
• Renewals — refundable pro-rata if you write to us within 7 days of the renewal charge.
• Scan credits — unused credit top-ups are refundable within 7 days of purchase; consumed credits are not.
• Duplicate or failed charges — refunded in full once confirmed with the payment gateway.

How refunds are paid

Approved refunds go back to the original payment method through our payment gateway, normally within 5–7 working days of approval; your bank may take additional time to reflect it.

Exceptions

Amounts already remitted as taxes, and services demonstrably consumed (posted AI scans, generated e-invoices/e-way bills), are not refundable. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.